Terms of service
Terms of Service
Welcome to Clasp & Co.
These Terms of Service explain the terms and conditions that apply when you access our website, browse our store, create an account, place an order, or otherwise use our services.
Clasp & Co. is operated by IMPACT TRADE MANAGEMENT LTD, a company registered in the United Kingdom.
By using our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies referenced on our website.
Nothing in these Terms limits or excludes any mandatory consumer rights you may have under the laws of your country of residence.
1. Who We Are
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
Company Registration Number: 17292471
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@claspandco.com
2. Use of Our Website
You may use our website for lawful personal shopping purposes only.
You agree not to misuse our website, interfere with its security, attempt unauthorised access, upload malicious code, scrape our website without permission, or use our website in a way that could damage, disable or impair our services.
You must provide accurate, current and complete information when placing an order, creating an account or contacting us.
3. Accounts
You may be able to create a customer account on our website.
You are responsible for keeping your account login details secure and for all activity that takes place under your account.
If you believe your account has been accessed without permission, please contact us as soon as possible at:
We may suspend or close accounts where we reasonably believe there has been misuse, fraud, unlawful activity or a breach of these Terms.
4. Our Products
We make reasonable efforts to display our products, descriptions, images, colours, materials, sizes and details as accurately as possible.
However, product colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
All product descriptions, prices and availability may be updated from time to time.
We reserve the right to limit quantities, discontinue products or refuse orders where necessary, provided this does not affect any rights you have under applicable consumer law.
5. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected product or products.
Your order is accepted when we send you an order confirmation email or otherwise confirm that your order has been accepted.
We may refuse or cancel an order where we reasonably need to do so, including where:
- The product is unavailable.
- There is an error in the product description or price.
- Payment cannot be authorised.
- We suspect fraud, misuse or unauthorised activity.
- We are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
6. Prices, Taxes and Delivery Costs
Product prices are shown on our website and may change from time to time.
The price you pay for a product will be the price shown at the time you place your order, subject to any obvious error.
Delivery costs, taxes and any other applicable charges will be shown at checkout where they can be calculated before you place your order.
For international orders, import duties, customs charges, taxes or local fees may apply depending on your delivery country. Where these charges are not collected at checkout, they may be payable by you directly to the relevant customs or delivery authority.
We recommend checking your local import rules before placing an international order.
7. Payments and Billing
Payments are processed securely by Shopify and/or our authorised payment providers.
We do not directly store your full payment card details.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
If your payment is declined, your order may not be accepted or processed.
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, seasonal demand or events outside our reasonable control.
We are responsible for the goods until they are delivered to you or to a person nominated by you, unless you arrange your own carrier independently from the delivery options we offer.
If your order is delayed, lost, damaged in transit or delivered incorrectly, please contact us so we can review the issue and assist you.
9. Cancellations, Returns and Refunds
Cancellations, returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Customers in the United Kingdom, European Union, European Economic Area and other countries may have mandatory legal cancellation, withdrawal, return, refund or product conformity rights.
Nothing in these Terms or in our policies limits or excludes your statutory consumer rights.
10. Product Conformity and Statutory Rights
We aim to provide products that match their description, are of satisfactory quality and are fit for their intended purpose.
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us at:
Your legal rights in relation to faulty, damaged, incorrect or not-as-described goods are not affected by these Terms.
11. Promotions, Discount Codes and Gift Cards
From time to time, we may offer promotions, discount codes, gift cards or special offers.
Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum order values or single-use restrictions.
Discount codes cannot be exchanged for cash and may not be applied retrospectively unless we agree otherwise.
We may withdraw or amend promotions where necessary, provided this does not affect orders already accepted.
12. Intellectual Property
All content on our website, including text, images, graphics, logos, videos, product names, designs, layout and branding, is owned by or licensed to Clasp & Co. and/or IMPACT TRADE MANAGEMENT LTD.
You may access and use our website for personal, non-commercial shopping purposes only.
You must not copy, reproduce, distribute, modify, publish, sell, exploit or use any part of our website or brand materials without our prior written permission.
13. Reviews, Feedback and User Content
If you submit a review, comment, photo, message, suggestion or other content to us, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.
You grant us permission to use, display, reproduce and share such content for the purpose of operating, improving and promoting our business, subject to applicable law.
We may remove or refuse to publish content that is unlawful, offensive, misleading, abusive, spam-like or inappropriate.
14. Third-Party Links and Services
Our website may contain links to third-party websites, apps, payment services, social media platforms or other services that we do not own or control.
We are not responsible for the content, privacy practices, security or terms of any third-party websites or services.
You should review the applicable terms and privacy policies of any third-party service before using it.
15. Relationship with Shopify
Our online store is powered by Shopify.
Shopify provides ecommerce infrastructure, hosting, checkout and related services that allow us to operate our website and process orders.
Any purchase made through our website is a transaction between you and Clasp & Co., operated by IMPACT TRADE MANAGEMENT LTD, unless clearly stated otherwise.
16. Privacy and Cookies
How we collect, use, store and share personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Privacy Policy and cookie preferences tools available on our website, where applicable.
By using our website, you acknowledge that you have read our Privacy Policy.
17. Prohibited Uses
You must not use our website or services:
- For any unlawful, fraudulent or harmful purpose.
- To infringe our intellectual property rights or the rights of others.
- To submit false, misleading or inaccurate information.
- To transmit viruses, malware or harmful code.
- To interfere with the security or operation of our website.
- To attempt unauthorised access to our systems, accounts or data.
- To scrape, crawl, harvest or extract data without our prior written permission.
18. Availability of Our Website
We aim to keep our website available and secure, but we do not guarantee that it will always be uninterrupted, error-free or free from technical issues.
We may suspend, restrict or update parts of our website where necessary for maintenance, security, operational or business reasons.
19. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory rights in relation to faulty, damaged, incorrect or not-as-described goods.
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable at the time of your purchase.
We are not responsible for losses caused by events outside our reasonable control.
These Terms do not affect your mandatory consumer rights.
20. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including natural events, severe weather, carrier disruption, customs delays, strikes, supply chain disruption, technical failures, acts of government, war, terrorism, epidemic, pandemic or other similar events.
If such an event affects your order, we will contact you where reasonably possible and try to minimise the impact.
21. Termination or Suspension
We may suspend or terminate your access to our website or account if we reasonably believe that you have breached these Terms, misused our services, engaged in fraudulent activity or created a risk to our business, customers or website security.
Termination does not affect any rights or obligations that arose before termination.
22. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer located outside England and Wales, this choice of law does not deprive you of any mandatory consumer protections you have under the laws of your country of residence.
23. Disputes and Complaints
If you have a complaint or dispute, please contact us first so we can try to resolve the issue:
If you are a consumer, you may have the right to bring proceedings in the courts of your country of residence where mandatory law allows this.
Nothing in these Terms requires you to give up mandatory legal rights or remedies available to you as a consumer.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, services, legal obligations or operational practices.
The latest version will be posted on this page with the updated date at the top.
Changes will not affect orders that have already been accepted unless required by law.
25. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.
26. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
Company Registration Number: 17292471
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom