Contact Us

Need help with your order or have a question about our products? Our customer support team is here to help.

Clasp & Co. is operated by Impact Trade Management Ltd, a company registered in England and Wales.

Company Information

Company Name: Impact Trade Management Ltd
Company Registration Number: 17292471
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: www.claspandco.com
Email: support@claspandco.com

Customer Support

For all customer enquiries, please contact us by email or by using the contact form on this page.

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM UK time

Response Time:
We aim to respond to all customer enquiries within 1–2 business days.

Order Support

If your enquiry is about an order, shipping, tracking, returns or exchanges, please include your order number so we can assist you faster.

Returns

Please contact us before sending any item back. Our team will provide the correct return instructions and return address once your return request has been approved.

Please note: Our registered office address is our company registration address and should not be used as a return address unless our support team specifically confirms this in writing.

Contact Form

You can also use the contact form below. Please include as much detail as possible so we can help you quickly.