Privacy policy
Privacy Policy
This Privacy Policy explains how Clasp & Co. collects, uses, stores, shares and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to our marketing communications, or otherwise interact with our services.
Clasp & Co. is operated by IMPACT TRADE MANAGEMENT LTD, a company registered in the United Kingdom. For the purposes of applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR, IMPACT TRADE MANAGEMENT LTD is the data controller of the personal information described in this Privacy Policy.
Nothing in this Privacy Policy limits any rights you may have under applicable data protection or consumer protection laws.
1. Who We Are
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@claspandco.com
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect or process the following categories of personal information:
- Contact information: such as your name, email address, phone number, billing address and shipping address.
- Order and transaction information: such as products purchased, order number, delivery details, returns, refunds, exchanges and customer service history.
- Account information: such as your account login details, preferences, saved addresses and settings, where you choose to create an account.
- Payment-related information: such as payment status, billing details and transaction confirmations. Full payment card details are processed by our payment providers and are not stored directly by Clasp & Co.
- Communication information: such as messages you send to us, customer support requests, return requests, reviews, survey responses or other correspondence.
- Marketing preferences: such as whether you have subscribed to or unsubscribed from our email, SMS or other marketing communications.
- Technical and usage information: such as IP address, browser type, device information, pages viewed, referring URLs, time spent on the website, cart activity and similar analytics information.
- Cookie and tracking information: such as information collected through cookies, pixels, tags and similar technologies, subject to your cookie choices where required by law.
3. How We Collect Personal Information
We may collect personal information in the following ways:
- Directly from you when you place an order, create an account, contact us, request a return, subscribe to marketing, or otherwise provide information to us.
- Automatically when you browse our website, interact with our emails, use our checkout, or engage with our online services.
- From service providers such as Shopify, payment providers, delivery partners, analytics providers, fraud prevention providers, marketing platforms and customer support tools.
- From business partners where you interact with us through advertising platforms, social media, affiliate links or other third-party integrations.
4. How We Use Your Personal Information
We use personal information for the following purposes:
- To provide our services: including processing orders, taking payments, confirming purchases, arranging delivery, managing returns, refunds and exchanges, and providing customer support.
- To manage your account: including creating and maintaining your customer account, saved preferences and order history.
- To communicate with you: including sending order confirmations, delivery updates, support replies, return instructions and important service messages.
- To improve our website and services: including analysing website performance, understanding customer behaviour, improving product pages, improving checkout and enhancing the shopping experience.
- For marketing and advertising: including sending promotional emails or SMS messages where you have subscribed, showing relevant advertisements, measuring campaign performance and personalising content where permitted by law.
- For security and fraud prevention: including verifying transactions, detecting suspicious activity, protecting our website, preventing unauthorised access and reducing payment fraud.
- To comply with legal obligations: including tax, accounting, consumer protection, product safety, fraud prevention, law enforcement requests and regulatory obligations.
- To protect our rights: including enforcing our terms, resolving disputes, handling claims and protecting the rights, property and safety of Clasp & Co., our customers and others.
5. Legal Bases for Processing
Where UK GDPR, EU GDPR or similar laws apply, we rely on the following legal bases to process your personal information:
- Contract: when processing is necessary to take your order, process payment, deliver products, manage returns and provide customer support.
- Legal obligation: when processing is necessary to comply with tax, accounting, consumer protection, product safety or other legal requirements.
- Legitimate interests: when processing is necessary for our business interests, such as improving our services, preventing fraud, securing our website, managing business operations and responding to customer enquiries, provided your rights do not override those interests.
- Consent: when you have given consent, such as for certain marketing communications or non-essential cookies where consent is required. You may withdraw your consent at any time.
6. Marketing Communications
If you subscribe to our marketing communications, we may use your contact details to send you updates, offers, product launches and promotional messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing communications, we may still send you non-marketing messages, such as order confirmations, delivery updates, account notices, return updates and other service-related communications.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyse website performance, improve user experience, support checkout functionality, prevent fraud and, where permitted, deliver personalised advertising.
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.
You can manage your cookie preferences through the cookie banner or privacy settings available on our website, where applicable. You may also control cookies through your browser settings.
8. How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:
- Shopify, which hosts our online store and provides ecommerce infrastructure.
- Payment providers, which process payments, refunds and fraud checks.
- Shipping and fulfilment partners, which help deliver orders and process returns.
- Customer support providers, which help us respond to enquiries and manage service requests.
- Analytics providers, which help us understand website performance and customer behaviour.
- Marketing and advertising partners, which help us send communications, measure campaigns and display relevant advertising where permitted by law.
- Professional advisers, such as accountants, legal advisers, insurers and consultants.
- Authorities or regulators, where disclosure is required by law or necessary to protect our legal rights.
We do not sell your personal information for money. However, some privacy laws may define certain advertising or analytics activities as “sharing” or “targeted advertising.” Where required by law, you may have the right to opt out of those activities.
9. Relationship with Shopify
Our website is powered by Shopify. Shopify provides the ecommerce platform that enables us to operate our online store, process orders and provide related services.
Personal information you provide through our website may be processed by Shopify and may be transferred to countries outside your country of residence. Shopify may also process certain personal information as an independent controller for its own purposes, as described in Shopify’s own privacy materials.
For more information about how Shopify handles personal information, you can review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
10. International Transfers
We may transfer, store or process personal information outside your country of residence, including in the United Kingdom, the European Economic Area, the United States, Canada or other countries where our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, UK international data transfer mechanisms or other legally recognised transfer safeguards.
11. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
In general:
- Order, transaction, tax and accounting records may be kept for the period required by applicable tax and accounting laws.
- Customer support and return records may be kept for as long as necessary to resolve enquiries, disputes, returns, refunds or claims.
- Marketing data is kept until you unsubscribe, withdraw consent, or we no longer need it for the purpose for which it was collected.
- Account information is kept while your account remains active, unless you request deletion and we are not legally required to keep it.
- Cookie and analytics data may be kept for shorter periods depending on the technology used and your consent settings.
12. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account login details secure and for not sharing your password with others.
13. Your Privacy Rights
Depending on your location, you may have some or all of the following rights in relation to your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request deletion of your personal information.
- The right to object to certain types of processing, including direct marketing.
- The right to request restriction of processing in certain circumstances.
- The right to data portability, where applicable.
- The right to withdraw consent where processing is based on consent.
- The right to complain to a data protection authority.
The right to object to direct marketing can be exercised at any time.
These rights may be subject to legal limits or exceptions. We may need to verify your identity before responding to your request.
To exercise your rights, please contact us at:
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue:
If you are located in the United Kingdom, you may have the right to lodge a complaint with the Information Commissioner’s Office.
If you are located in the European Economic Area, you may have the right to lodge a complaint with your local data protection authority.
15. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us, please contact us at:
We will take appropriate steps to delete such information where required by law.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, apps, social media platforms or services that we do not own or control.
We are not responsible for the privacy practices, security or content of those third-party websites or services. You should review their privacy policies before providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations or data practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Where required by law, we will provide additional notice.
18. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom