Shipping policy
Shipping Policy
Thank you for shopping with Clasp & Co.
This Shipping Policy explains how we process, ship and deliver orders placed through our website. It applies to customers in the United Kingdom, the European Union, the European Economic Area and other European countries where we make shipping available.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights you may have under the laws of your country of residence.
1. Who We Are
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
Company Registration Number: 17292471
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@claspandco.com
2. Shipping Destinations
We currently ship to selected countries in the United Kingdom and Europe.
Available shipping destinations may vary depending on the product, delivery address, carrier availability, customs requirements and operational limitations.
If your country is not available at checkout, this means we are not currently able to ship to that destination.
3. Order Processing Time
Orders are typically processed, checked and prepared for dispatch within 1–2 business days after payment has been confirmed.
Business days are Monday to Friday, excluding weekends and public holidays.
During peak periods, product launches, promotional campaigns or public holidays, processing times may be slightly longer.
4. Order Changes and Address Corrections
Please review your order details carefully before submitting your order.
Once an order has been confirmed, we begin processing it as quickly as possible. For this reason, we may not always be able to cancel an order, change the shipping address, or modify order details after confirmation.
If you notice an error in your shipping address or order details, please contact us immediately at:
We will do our best to assist, but we cannot guarantee that changes can be made once processing or dispatch has started.
5. Shipping Methods and Carriers
We work with reliable international and local delivery networks to deliver your order safely.
Depending on your location and the shipping method available at checkout, orders may be delivered by carriers such as Royal Mail, Evri, DHL or other trusted courier and postal partners.
The carrier used for your order may vary depending on your delivery country, service availability and fulfilment route.
6. Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you place your order.
From time to time, we may offer complimentary standard shipping, free shipping promotions, or reduced shipping rates. Any applicable shipping offer will be displayed on our website or at checkout.
Additional delivery services, such as express shipping, tracked upgrades or special delivery options, may be subject to extra charges where available.
7. Estimated Delivery Times
Estimated delivery times are shown below and begin after the order has been processed and dispatched.
- United Kingdom: approximately 5–12 business days after dispatch.
- European Union and EEA countries: approximately 7–15 business days after dispatch.
- Other European countries: approximately 7–18 business days after dispatch, depending on destination and customs processing.
These delivery times are estimates only and may vary depending on the carrier, destination, customs processing, seasonal demand, public holidays, weather conditions or events outside our reasonable control.
Unless otherwise agreed with you, we aim to deliver goods within the timeframe required by applicable consumer law.
8. Customs, Duties and Import Taxes
For orders shipped outside the United Kingdom, customs duties, import taxes, VAT, brokerage fees or local charges may apply depending on the destination country.
Where these charges are not collected at checkout, they may be payable by you directly to the relevant customs authority, tax authority or delivery carrier before or upon delivery.
Clasp & Co. is not responsible for delays caused by customs processing, customs inspections, local import requirements or unpaid customs charges.
We recommend checking your local import rules before placing an order.
9. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
You may be able to track your order through:
- Your shipping confirmation email.
- The carrier’s tracking page.
- Your customer account, where available.
- Your Shopify order status page.
Please allow some time for tracking information to update after dispatch. Carrier tracking may not show movement immediately.
10. Split Shipments
In some cases, items from the same order may be shipped separately due to stock availability, fulfilment routing or carrier requirements.
If your order is split into multiple shipments, you may receive more than one shipping confirmation email and more than one tracking number.
11. Delayed or Stalled Tracking
If your tracking information has not updated for more than 5 business days, please contact us at:
Please include your order number and tracking number so we can review the shipment with the carrier or fulfilment partner.
We will investigate delayed shipments and assist you in line with your applicable consumer rights.
12. Lost, Missing or Damaged Shipments
If your order appears to be lost, missing, incorrectly delivered or damaged during delivery, please contact us as soon as possible at:
Please include your order number, tracking number and any relevant photos or delivery information.
If the carrier marks your parcel as delivered but you have not received it, we recommend checking safe places around your property, asking household members or neighbours, and reviewing any delivery photo or delivery note provided by the carrier.
If the parcel remains missing, contact us and we will review the matter with the carrier. We may ask you to complete a missing parcel statement or provide additional information to support the investigation.
Where an order is confirmed as lost, damaged in transit, incorrectly delivered or otherwise not delivered to you, we will assist with an appropriate solution in line with applicable consumer law, which may include a replacement, refund or other remedy.
13. Risk of Loss and Delivery
Where we arrange delivery using one of our available shipping methods, the goods remain our responsibility until they are delivered to you or to a person nominated by you to receive them.
If you independently arrange your own carrier or collection service that is not offered by us, risk may pass to you when the goods are handed to that carrier or collection service, where permitted by applicable law.
14. Failed Delivery, Refused Delivery and Unclaimed Parcels
If a parcel cannot be delivered because the address provided was incorrect, incomplete, inaccessible, or because the parcel was refused or left unclaimed, the parcel may be returned to us or to our fulfilment partner.
If this happens, please contact us so we can review the situation and advise on available options.
Additional shipping charges may apply for re-delivery where the failed delivery was caused by incorrect information provided by the customer or failure to collect the parcel, unless otherwise required by applicable law.
15. Delivery Restrictions
We may be unable to deliver to certain addresses, including some PO boxes, forwarding addresses, restricted areas, military addresses, remote locations or countries subject to shipping restrictions.
If we are unable to deliver to your address after you place an order, we will contact you and, where necessary, cancel and refund the affected order.
16. Contact Information
If you have any questions about shipping, delivery, tracking or missing parcels, please contact us at:
Company:
IMPACT TRADE MANAGEMENT LTD
Trading as Clasp & Co.
Company Registration Number: 17292471
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom